Inbound Services

Corporate Profile

Discover Orient Holidays Sdn Bhd is one of Malaysia’s leading inbound tour operator established in 1992, with our mission to promote Malaysia and to show the world our pride – our beautiful nature, heritages, people, culture, local cuisine and many more. Discover Orient Holidays is emerged as one of the reliable and committed tour operator in Malaysia. These successes are due to our professional team dedication, commitments and service quality.

Our Mission

Your holiday plans in Malaysia is our priority. We offer professional and a high standard of personalized service to ensure your holidays in Malaysia a memorable and delightful one.

Our Commitment

• To Provide 24 Hours On Call Service
• To Provide Competitive Prices on our Quality Products and Services
• To Provide Personalized Customer Care Services to meet Individuals’ Needs

Our Market Segment

Our core markets consist of China, Mongolia, Hong Kong, Taiwan, Indonesia, Singapore, Philippines, Brunei, Thailand, Myanmar, United Kingdom, Europe and Middle East etc. We also handle travel arrangements for special VIPs, local and multi-national companies, Ministers of both Malaysian and Foreign dignitaries. Over the 20 years, we have built a strong and close working relationship with overseas travel partners, local tour operators, major airlines and hotels. This has strengthened our business and in order to serve our clients better, we have also set up several Sales Offices and Representatives in destinations such as Langkawi, Kota Kinabalu, Taipei, Beijing and Dubai. With a nationwide network of offices and staff strength of over 200, we are able to extend competitive rates and a consistently high level of services to all our clients.

Our Product and Services

Today, Discover Orient Holidays owns over 18 vehicles comprising luxurious air-conditioned tour coaches, tour vans, cars and limousines.

Our Services Include:

• Incoming and Outgoing Packaged Tours
• Incoming and Outgoing Customized Travel Arrangement for Individual (FIT) and Group (GIT) Travelers
• Worldwide Hotel Reservations
• Ground Transportation
• Flight and Ticketing Arrangements
• Visa Application & Travel Insurance
• Tours and Shore Excursions
• Meetings, Incentives, Conferences and Events (MICE)
• Special Interest Groups

Our People

A team of long service and dedicated staff who believes in aligning with the company vision, and in delivering the best travel products and services to our valued clients.  Our staffs are well trained and compulsive periodical training is provided to improve the operational skills of our tour guides and drivers to ensure our clients experience the most enjoyable trip in a fuss free and fulfilling manner. We also have internal staff training on customer care, IT skills, sales presentation, product briefing and dialogue sessions when necessary. Hence, our staffs are able to assist our customers to plan their holidays as per their needs and requirement. Our tireless effort and hard work have earned us compliments and good reputation in the local and overseas industry.

Account Relationship Management

We are geared towards achieving customer service and agent satisfaction. Our practice of multi-level relationship with our partners, starting from the Sales & Marketing team to the Reservation & Operation Units right down to the Accounts Department. All our partners have access to the person that is responsible for their account.
To ensure that you have a memorable and enjoyable time in Malaysia, we are capable of providing you exclusive designed tours and itineraries to suit your schedule and comfort to experience the beautiful Malaysia. We emphasized on the best scenery, uniqueness of our culture and the heritage. Day tours are catered for a minimum of two persons at any day for your selection and making it convenient for you and your clients!

Our Achievement

We have been receiving high achiever awards from our local and overseas travel agencies such as
From Colatours (Taiwan) – The Best Wholesaler For Colatours for year 2007, 2008, 2009, 2010.
From Holiday Inn – The Best Travel Agent Award for year 2011
And many more…

Our Past Events

Local Corporate Companies
- Ambank   - Group size : 400 persons  (Incentive Group for Singapore & Malaysia -  April 2011)
- Zhulian Sdn Bhd  - Group size : 450 persons  (Convention at Kuala Lumpur – April 2010)
- Eu Yan Sang Treasure Hunt – Group size : 150 people (Ipoh – September 2011)
Overseas Agents &Companies
- Rugby Fan Club HK   – Group size : 400 persons (Rugby competition – Feb 2012)
- Red Bull  Indonesia – Group size : 200 persons (Dealers Incentive tour  :  Feb 2012)
- Colatour (Taiwan) – Group size: 300 persons ( Franchise Incentive Tour – Sep & Oct 2011)
- Shell Brunei – Group size : 50 persons (Technical Visit  :  July 2011) 
- Sulaiwesi Governor Group  - Group size : 70 VIPs (Meeting with Malaysian Ministers :  June 2011)
- Honda Indonesia – Group size : 150 persons (Dealers Incentive tour  :  03 -06 Mar 2011)
- China Travel Service (China) Ltd – Group size: 400 persons (Chartered flight , company outing – Feb  2011)  
- ABC Batteries Indonesia – Group size : 450 (Dealers Incentive tour  :  24 – 28 Jan 2011)
- CNY Charter Flight Guangzhou to Langkawi : 2000 (Chinese New Year on 2010 & 2011)

And many more…

Do you have questions ?

Please contact us if you have any question about our Inbound Services
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